Types of disputes
Common issues we help resolve to protect your business interests.
Non-Paymentor Payment Dispute
Fraud or False Representation
Non-Delivery of Goods or Services
Substandard or Defective Goods Received
Breach of Contract or Violation of Trade Terms
Trade Compliance or Sanctions Violation
Dispute resolution process
Submit
Submit dispute form
with evidence.
Evaluation
Case Officer
reviews details.
Response
Disputed party
responds.
Decision
Decision made
or case escalated.
Required Evidence
Provide the following documents to support your dispute:
Invoice / purchase order
Proof of the agreed terms and transaction.
Shipping documents
Bill of lading, airway bill, or delivery note.
Payment records
Bank transfers, receipts, or payment confirmations.
Communication history
Emails, messages or call records relevant to the dispute.
Company registration ID
Proof of company’s legal identity.
Outcome Possibilities
Suspension & blacklist
Disputed party’s rating will be suspended and added to the Disputed Entity List. Details will be shared to relevant trade bodies, government authorities or embassies.
Mutual resolution
If both parties resolve the matter amicably, the disputed party’s rating remains unaffected.
False claim penalty
If the claim is proven false or evidence is falsified, the complaining party’s rating will be suspended.
Raise. Resolve. Rebuild Trust.
Your trade integrity matters. We ensure fair, fast and transparent outcomes.
